FAQ

How long does delivery take?

7 to 16 working days within the UK from the day you order — that's 1–4 working days to process and pack, then 6–12 working days in transit. We currently ship within the United Kingdom only.

How much does delivery cost?

Free on all UK orders — no minimum spend.

How do I track my order?

Once your order is dispatched you'll receive an email with tracking. You can follow it from then until it arrives.

What's your returns policy?

You have 30 days from delivery to return any item in its original condition. For faulty, damaged or incorrect items we cover the return postage; for change-of-mind returns you cover it. Refunds are processed within 7 working days of us receiving your return, and can take up to a further 7 working days to appear depending on your bank. Your UK statutory 14-day cancellation right is honoured — see our full returns & refunds policy for the detail.

How do I get in touch?

Email support@pactstore.com or call 07438 933112 (Monday to Friday, 9am–5pm UK time). We aim to reply within one working day.

Is payment secure?

Yes. All card payments are processed by Shopify Payments and other approved processors over encrypted connections. We never see or store your card details. See our payment policy for the detail.