Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return eligible items within 30 days of delivery, wherever in the world you are. This policy is in addition to your statutory rights.

Your Statutory Cancellation Right
If you're in the UK or EU, you have the right to cancel your order within 14 days of receiving it, for any reason, and receive a refund. This statutory right sits alongside our wider 30-day returns window below.

Return Conditions

  • Condition: items must be unworn and unused, in their original condition, and returned with the original packaging, including all accessories, tags and documents.
  • Return window: 30 days from the date of delivery (14-day statutory cancellation right honoured, as above).
  • Territorial scope: we accept returns from customers worldwide.

Return Costs

  • For defective, damaged or incorrect products: no cost to you — we cover the return shipping, anywhere in the world.
  • For change of mind: the cost of return delivery is the customer's responsibility, including for international returns. Original shipping costs are non-refundable, and any import duties or taxes you paid are recoverable only from your local customs authority, not from us.
  • Restocking fee: we do not charge any restocking fees.

How to Return an Item

  1. Contact us first: email support@pactstore.com with your order number and the reason for the return, so we can log your return and confirm the details.
  2. Pack your item: repack the item securely in its original packaging, including all accessories, tags and documents.
  3. Send it back: post your parcel to our returns address — Pact, 13 Freeland Park, Poole, BH16 6FH, United Kingdom. International customers should mark the parcel clearly as "returned goods" to avoid unnecessary import charges. Please contact us before sending so we can process your return quickly.

Refund Process

  • Inspection: once we receive your return we will inspect the item to ensure it meets our return criteria.
  • Refund: after inspection, your refund will be processed within 7 working days. It can take a further 7 working days for the refund to appear on your original payment method, depending on your bank or payment provider.
  • Method: refunds are issued to your original payment method.

Exchanges
Want to swap for a different size or colour? No problem — contact us at support@pactstore.com and we will help arrange an exchange.

Non-Returnable Items
For hygiene reasons, items worn next to the skin (such as base layers) cannot be returned once worn or with tags removed, unless they are faulty. This does not affect your statutory rights.

Contact
Pact — 13 Freeland Park, Poole, BH16 6FH, United Kingdom. Email: support@pactstore.com. Phone: 07438 933112.