Returns & Refunds

We want you to be happy with your purchase. If you're not completely satisfied, you can return eligible items within 30 days of delivery, wherever in the world you are. This policy is in addition to your statutory rights.

Your Statutory Cancellation Right

If you're in the UK or EU, you have the right to cancel your order within 14 days of receiving it, for any reason, and receive a refund. This statutory right sits alongside our wider 30-day returns window below.

Return Conditions

  • Condition: items must be unworn and unused, in their original condition, with all tags, packaging and documents.
  • Return window: 30 days from the date of delivery.
  • Territorial scope: we accept returns from customers worldwide.

Return Costs

  • Defective, damaged or incorrect items: no cost to you — we cover the return shipping, anywhere in the world.
  • Change of mind: the cost of return delivery is the customer's responsibility, including for international returns. Original shipping costs are non-refundable, and any import duties or taxes you paid are recoverable only from your local customs authority, not from us.
  • Restocking fee: we don't charge any restocking fees.

How to Return an Item

  1. Contact us first: email support@pactstore.com with your order number and reason for return, so we can log it and confirm the details.
  2. Pack your item: repack it securely in its original packaging with all tags and documents.
  3. Send it back: post your parcel to Pact, 13 Freeland Park, Poole, BH16 6FH, United Kingdom. International customers should mark the parcel clearly as "returned goods" to avoid unnecessary import charges. Please contact us before sending so we can process your return quickly.

Refund Process

  • Inspection: once we receive your return we'll inspect the item to ensure it meets our return criteria.
  • Refund: after inspection, your refund is processed within 7 working days. It can take a further 7 working days to appear on your original payment method, depending on your bank or provider.
  • Method: refunds are issued to your original payment method.

Exchanges

Want to swap for a different size or colour? Contact us at support@pactstore.com and we'll help arrange it.

Non-Returnable Items

For hygiene reasons, items worn next to the skin (such as base layers) can't be returned once worn or with tags removed, unless they're faulty. This doesn't affect your statutory rights.

Contact

Pact — 13 Freeland Park, Poole, BH16 6FH, United Kingdom. Email: support@pactstore.com. Phone: 07438 933112.